EXAMINING WORK ENGAGEMENT AMONG EMPLOYEES IN THE INFORMATION AND COMMUNICATION TECHNOLOGY SECTOR USING THE JOB DEMANDS-RESOURCES MODEL

Maja Kazandzieva, Biljana Blazevska Stoilkovska

Abstract


Job Demands-Resource Model (JD-R) was used to examine work engagement among employees in the information and communication technology sector. In particular, the aim of the study was to explore prediction of work engagement, i.e its dimensions vigor and dedication, on the basis of job demands (workload, mental load and emotional load) and job resources (work control, ambiguities, relationships with colleagues and learning opportunities). The Questionnaire on the Experience and Evaluation of Work (QEEW; Van Veldhoven, Meijman, Broersen, & Fortuin, 2002) and the Utrecht Work Engagement Scale (UWES; Schaufeli & Bakker, 2003) were used in a sample of 162 participants (111 males and 51 females) working as developers, web designers and IT specialists in Macedonian IT companies. The multiple hierarchical linear regression analysis revealed that learning opportunities and work control, emotional load and mental load had a significant contribution in predicting dedication, while learning opportunities and work control were significant predictors of vigor. The results are discussed in the light of existing theoretical and empirical evidence, as well as, current social context. Practical implications are also pointed out.

Keywords: work demands, work resources, work engagement, ICT employees 


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